Precautions against COVID-19 at European Eyewear
Dear Valued Clients,
At European Eyewear we take the health and safety of our clients, team and families very seriously. We are closely monitoring the situation around COVID-19 and we are following the guidelines released by the Department of Health.
The measures we are taking include the wearing of gloves and increased use of hand sanitiser when packing and unpacking of stock, cleaning high contact areas more frequently and maintaining social distancing measures within the office and warehouse.
Whilst we are operating business as usual, our representatives will be contacting their upcoming appointments to reconfirm that they and everyone at your end is healthy before coming to see you. They will be wearing gloves and offering gloves to you in an appointment, as well as frequently using sanitiser. They will be asking that you do not try on the sample frames, or they will clean the frame for you to try on.
In the event you are not comfortable in seeing your rep, we will be happy to reschedule the appointment or do a “virtual” appointment. We understand that business must go on for all of us and can offer to support you and your business in the following ways-
Virtual appointments with incentives to purchase.
Relaxed returns policy on frames ordered during virtual appointments.
Sending your orders direct to the lab of your choice with no freight charged for sending to the lab.
In the interests of making sure that we are not inadvertently spreading the virus we are also quarantining all stock that comes into and out of the warehouse for a period of time. This does mean that returns will not be unpacked for a week after we receive them. This will initially mean a delay in processing the credits of one week. We apologise for this delay but we take our team’s health very seriously.
We are continuing to monitor developments closely and are following the guidance of public health authorities. As the situation changes we will change with them and keep you informed.
If you have any questions or concerns please call us on 1800 818 221 or 03 8756 0900.
Best wishes and stay well.
The team at European Eyewear