Return Information

Refund Policy

We offer a refund or exchange if you change your mind within 14 days of purchase. Items must be unused, in their original packaging and in new condition suitable for resale. Manuals, packaging and accessories must accompany the product returned. Please note that all returns, refunds, exchange requests and repair requests must be accompanied by original proof of purchase documents.

If you cannot produce proof that the goods were purchased from European Eyewear we won't be able to give you a refund or exchange.

When goods are returned, European eyewear will refund payment made for those goods, by the same method used for the purchase. Refunds will normally be processed within seven (7) days of European Eyewear receiving the returned goods.

Returns Policy

If you receive your goods and you find that it is not suitable for your needs, you must inform our Customer Support Team within 14 days from the invoice date of your intention to return the goods. Goods must be returned undamaged and in their original condition. We do not cover the cost of the return postage fee to us. We recommend you use registered post or courier to send the goods back to us.