Warranty Information

In accordance with both EEC and Australian Standards, Eschenbach optical and low vision aids all carry a 12 month warranty from date of purchase.

All our products are warranted against mechanical and electrical defects for a minimum of 12 months from the date of purchase. Faulty products should be returned to the place of purchase and proof of purchase must be presented. Please quote the model number in all correspondence. Returned products damaged by poor packaging are the responsibility of the sender.

During the warranty period, we will repair or replace the product free of charge provided the fault was not caused by misuse, improper handling, negligence, normal wear and tear, accidental damage, or by any modifications made by the purchaser. The warranty does not cover consumables such as bulbs, tubes or batteries. This warranty does not affect your statutory rights.

Please see our terms and conditions for more information.